Office of the Family and Student Ombudsman

Department Contact Information

571-423-4014
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The Family and Student Ombudsman is a new position and will provide an independent, confidential resource for students, families, and community members, offering informal help to resolve concerns, problems, complaints, and other student-related issues.

The Family and Student Ombudsman will listen, review, and provide resources for information and referral; serve as a neutral advocate for fairness, equity, inclusion, and consistency; and foster positive working relationships.

The Parent Advocacy Handbook is now online. 

If you would like assistance from the Office of the Ombudsman please call or send us an email at ombudsman@fcps.edu to reach our office.

Our Mission and Vision

The Office of the Family and Student Ombudsman is committed to supporting the mission of Fairfax County Public Schools in which all students are inspired and empowered to meet high academic standards, lead healthy, ethical lives, and be responsible and innovative global citizens.

The Office of the Family and Student Ombudsman works to serve families and students by providing information about resources and how to access them, understanding concerns and providing support to resolve them.  The Office of the Family and Student Ombudsman follows the four principles of the International Ombudsman Association:

  • Confidentiality
  • Independence
  • Impartiality
  • Informality

News Release- July 12, 2019

Dawn Clements, who currently serves as Fairfax County Public Schools’ (FCPS) educational specialist, pyramid support liaison in the Department of Special Services, has been named the new assistant ombudsman for special education, effective August 1. Clements will be primarily responsible for supporting parents who have special education concerns and will provide deeper knowledge and more experience with the special education process.

Watch our video!

The Family and Student Ombudsman will provide an independent, confidential resource for students, families, and community members, offering informal help to resolve concerns, problems, complaints, and other student-related issues.
Meet the Ombudsman

Mira nuestro video!

El "ombudsman" para familias y estudiantes brindara al alumno, a su familia y a los miembros de la comunidad un recurso independiente y confidencial con el cual podrán recibir ayuda formal e informal para resolver inquietudes, problemas, quejas y otros asuntos relacionados con los alumnos.
Conozca al Ombudsman