Refund requests must be submitted online by the program’s refund deadline. To request a refund, visit the ACE website and click Request Refund. No paper or e-mail requests will be accepted. No late requests will be considered.

Credit card payments minus a withdrawal fee will be refunded to the credit card account. Please allow 4-6 weeks for processing. The time to process a credit card refund varies by banks/financial institutions. Other refunds will be made by check and may take up to 4 weeks to process.

Additionally, please note that in order to request a refund, the participating student(s) must be added to the ACE online parent/guardian account. To do this, the parent/guardian can log into his/her ACE online account, click the My Profile button, click Edit Profile, and then click Add Student. Once the student’s information has been entered, click Save and Continue. Refunds can then be requested by clicking Request Refund.