Student Rights and Responsibilities Steps to Resolve Concerns

Most problems can be resolved satisfactorily by discussing the matter with the teacher, counselor, or principal.

If you wish to express concern or disagreement with a decision or action taken by school officials, it is important to first talk with school personnel who are closest to the issue. Parents most often find that problems can be resolved satisfactorily by discussing the matter with the teacher, counselor, or principal.

Any concerns about actions or decisions of a teacher or other school personnel should first be discussed with the school principal.

Procedures for how parents can address concerns when they are not satisfied with the principal’s response vary with the type of concern:

  • Discipline: Please refer to Appendix D, page 44 for information on how to appeal a decision to suspend, and page 56 of regulation 2601.35P for information on how to petition the School Board to alter a decision to reassign a student to an alternative program. See regulation 2611 for additional information.
  • Complaints regarding actions of teachers or other school personnel; student records; or decisions regarding right of expression, right to display or distribute literature: These complaints should be directed to the appropriate regional assistant superintendent. Phone numbers can be found on page 4 (Important Contact Information).
  • Complaints about procedures, programs, or services for students with disabilities should be directed to the coordinator of the Office of Due Process and Eligibility at 571-423-4470. Concerns about access to facilities and compliance with the Americans with Disabilities Act can be addressed to Design and Construction Services at 571-423-2280.
  • The Office of the Ombudsman is available to talk with parents and students as a confidential, informal, independent, and impartial resource. If you need additional help navigating the school system, contact the Office of the Ombudsman at 571-423-4014 or ombudsman@fcps.edu.
  • Title IX and discrimination complaints: Please contact the Title IX coordinator at: Phone number 571-423-3070; Email titleixcoordinator@fcps.edu; Website: https://www.fcps.edu/titleix

Separate processes for resolving different types of complaints related to sex and gender: SR&R vs Title IX 

SR&R Process (Regulation 2601.35P)  Title IX Process (Regulation 2118.1) 
Allegations of Sexual Misconduct or Discriminatory Harassment are investigated by school administrators under SR&R Allegations of Sexual Harassment are investigated by a centralized Title IX office and decided by the Hearings Office   
Does not require submission of a formal complaint  Requires a formal complaint submitted to Title IX coordinator
(accessible at https://www.fcps.edu/title-ix)
Definition and procedures comply with state/local guidelines Definition and procedures comply with federal guidelines
Is a less formal process both investigated and decided by school administrators Is a more formal process involving an investigation conducted by specialized investigators, an investigative report, a hearing with opportunities for cross examination, a decision by a Hearings Officer, and an opportunity to appeal the outcome
If the school determines that an informal complaint meets the definition of Sexual Harassment, it can only be investigated under the Title IX process  If the school determines that an informal complaint meets the definition of Sexual Harassment, it can only be investigated under the Title IX process 

The Student Rights and Responsibilities document explains expectations for student behavior and adult responses to enhance school safety and to create a fair, equitable and supportive school environment.