The Office of Employee Services and Operations (ESO) is composed of Salary Services, Compensation and Classification, HR Technology, and HR Communications and Client Services. These teams provide customer service and support to potential, current, and former employees.

Salary Services manages salary plans and internal employee transfers; maintains official personnel records; processes new employees; and provides employment verifications. The Classification and Compensation team helps with classifying jobs through formal reviews and deciding how each one fits into the organization.

The HR Technology team provides functional, technical, and data support for the range of applications required to meet the mission of Human Resources

The HR Communications and Client Services team oversees employee communications plans, administers the FCPS onboarding program, and offers employment assistance. The office is also responsible for many of the division’s recognition and engagement programs. These include employee surveys, employee awards, recognition events, and service recognition, including an annual retirement ceremony.