Technology Support for Families

Tech Support and Resources for Parents and Students


Schoology Tips

Schoology is a learning management system. The platform will be used division wide in fall 2021. Get help with Schoology. Schoology Parent Account Provides: access to view your child’s courses, groups, assignments, and calendar. Parents can also check messages, adjust their notification settings, and access additional groups or courses if they are enrolled as members.


Zoom Tips

Navigating Zoom

Navigating Zoom Students and Parent/Guardian(s)

Once you’ve successfully joined your Zoom meeting, there are several tools and resources available as can be seen below:

Navigating Zoom

Help and Resources

Go to http://zoom.us/test to test your microphone and camera and get familiar with the interface. More resources to assist you can be found at https://support.zoom.us/.

Zoom Tips For Students

How to join a Zoom meeting in Schoology

Step 1 - Sign in to Chrome with your fcpsschools.net account (if you are not already signed in)

Open the Chrome Browser on your computer

Google Chrome

Go to www.fcps.edu and click on the Google Workspace link

Google Workspace screenshot

Enter your student ID number and click Next
Example: 1234567@fcpsschools.net

Google screenshot (next)

Enter your password and click Next

Enter password screenshot

Step 2 - Sign in to Schoology

Go to lms.fcps.edu and enter your FCPS username and password.
Your username is your student ID number.

FCPS login screenshot

Click Sign in.

Sign in screenshot

Select the Course where you would like to access a Zoom meeting.

Courses screenshot

In the left navigation bar of the course, click Zoom.

Zoom link screenshot

Find the meeting that you’d like to join under Upcoming Meetings and click Join.

Zoom install screenshot

Click Keep if you receive the message “This type of file can harm your computer. Do you want to keep zoom...exe anyway?”

Keep link screenshot

Click on Zoom...exe and it will install.

Installing Zoom screenshot

Once the install is complete, click Launch Meeting.

Launch screenshot

If this window pops up, click Open Zoom Meetings.

Open Zoom meetings screenshot

If you see either of these windows, you will have to wait for the teacher to admit you to the meeting

Please wait screenshot

How to view a Zoom meeting recording in a Schoology course

Step 1 - Sign in to Chrome with your fcpsschools.net account (if you are not already signed in)

Open the Chrome Browser on your computer

Google Chrome

Go to www.fcps.edu and click on the Google Workspace link

Google Workspace screenshot

Enter your student ID number and click Next
Example: 1234567@fcpsschools.net

Google screenshot (next)

Enter your password and click Next

Enter password screenshot

Step 2 - Sign in to Schoology

Go to lms.fcps.edu and enter your FCPS username and password.
Your username is your student ID number.

FCPS login screenshot

Click Sign in.

Sign in screenshot

Select the Course where you would like to access a Zoom meeting recording.

Courses screenshot

In the left navigation bar of the course, click Zoom.

Zoom link screenshot

Find the recording you'd like to watch under Cloud Recordings and click on the title.

Zoom recordings screenshot

Click the Play button for the Recording.

Zoom recording play screenshot

A new tab will open prompting for the passcode.

Return to the previous tab with the Recording details.

Enter Zoom passcode screenshot

Click Copy Passcode to Clipboard button

Copy passcode screenshot

Return to the tab entitled Passcode Required - Zoom.

Right-click on the word Passcode in the box and click Paste to paste the passcode

Paste Zoom passcode screenshot

Click Watch Recording.

Enter Zoom passcode screenshot

Click the Play button.

Video recording screenshot

Play button screenshot

How to sign into and join a Zoom meeting with an Android Device

Step 1 - Open Chrome.

Open Chrome screenshot

Step 2 - Go to lms.fcps.edu and sign into Schoology.

lms.fcps.edu sign into Schoology screenshot

Step 3 - Go to your scheduled Course and click on the Zoom Tab.

Scheduled course screenshot

Step 4 - Click “Click Here.”

Click here screenshot

Step 5 - Find the meeting that you’d like to join either in Schoology → Upcoming Meetings or was sent to you in Email, and select “Join.”

Find meeting screenshot

Step 6 - Sign into Google Workspace with your @fcpsschools.net email address (you may need to click Agree to an Android Use Policy).

Google sign in screenshot

Step 7 - Click on the Google Play Store to download the Zoom application.

Google Play link screenshot

Step 8 - Click Install to download Zoom. Once installed- click open.

Installing Zoom screenshot

Step 9 - Return back to Schoology and click on the Join meeting link next to your scheduled meeting.

Return back to Schoology screenshot

How to sign into and join a Zoom meeting with an IOS Device

Step 1 - Open Safari.

Open Safari screenshot

Step 2 - Go to lms.fcps.edu and sign into Schoology.

lms.fcps.edu sign into Schoology screenshot

Step 3 - Go to your scheduled Course and click on the Zoom Tab.

Scheduled course screenshot

Step 4 - Click “Click Here.”

Click here screenshot

Step 5 - Click “Join”

IOS join meeting

Step 6 - Sign into Google Workspace with your @fcpsschools.net email address.

Google sign in screenshot

Step 7 - Download Zoom from the App Store

Download Zoom for IOS

Step 8 - Click “Get” to download the Zoom application

Get Zoom for IOS screenshot

Step 9 - Go back to Safari and reopen you Rich LTI tab, and click “Join” again

Open Rich LTI tab screenshot

Step 10 - Click Open

Open Zoom screenshot

Step 11 - Click “Join with Wifi or Cellular Data”

Join with WIFI or cellular data screenshot
 

Zoom Tips For Parents

How Parents and Guardians join Zoom meetings

Step 1 - Your child’s school will have shared with you a link to join a Zoom meeting via email.

If you for any reason have questions regarding the meeting, please contact the scheduled Host as their email address will appear within the invitation.

If the invitation appears correct, click “Join Meeting” or the hyperlink under “Join Zoom Meeting” depending on how your email looks.

Join Zoom link screenshot

Join meeting button screenshot

 

Step 2 - Launch the application by selecting “Open Zoom Meetings”.

If Zoom is not installed on your device, it can be downloaded at the link below or from your Device’s App store: https://zoom.us/download

Open Zoom meeting screenshot

Step 3 - Once in the meeting, you may be prompted to share how you would like to use audio, if on a:

  • Desktop please select Join with Computer Audio
  • Mobile Device please select Wifi/Cellular Data

 

Join audio screenshot

Help and Resources

Go to http://zoom.us/test to test your microphone and camera and get familiar with the interface.

More resources to assist you can be found at https://support.zoo m.us/.

Zoom help screenshot

How to call into a Zoom meeting

Step 1 - Call into your Zoom meeting based on your location. You will be asked to enter your Meeting ID and Passcode.

Once in you’ve called in, Dial * & 6 to Unmute.

Call into Zoom screenshot

Step 1b - You may need to join the Zoom meeting first in order to generate the dial in number. If so click “Join Meeting” from your email.

Zoom information screenshot

Step 2b - Once Zoom Launches, click “Join Audio” and a new window will appear. Under the “Phone Call” tab, you can access the phone number and meeting details you’ll need to type in to join your meeting.

Join audio screenshot

Phone call tab screenshot


Google Workspace Tips

Google Workspace for Education provides a suite of cloud-based tools to schools. The tools and services include messaging and collaboration apps, such as Google Drive, Gmail, Calendar, Meet and Chrome Sync. View the Google Workspace information for students and parents to learn how to log in, download data and more!


General Computer Use

Resetting a password

Forgot or Need to Change Your Password for Schoology, SIS Account, Google Workspace, or the FCPS Network?

Troubleshooting the Sound on your FCPS laptop - Videos

These videos will show you how to access and troubleshoot sound on your FCPS laptop. 

English | Arabic | Chinese | Farsi |  Korean | Spanish | Urdu | Vietnamese

Troubleshooting the Camera on your FCPS Laptop - Videos

This video will show you how to access and troubleshoot the camera on your FCPS laptop. 

English | Arabic | Chinese | Farsi |  Korean | Spanish | Urdu | Vietnamese

 

Microphone Troubleshooting on Your FCPS Laptop - Videos

These videos will show you how to access and troubleshoot the microphone on your FCPS laptop. 

English | Arabic | ChineseFarsiKorean | Spanish | Urdu | Vietnamese


Still need help? Click on the start button for either Parent/Guardian or Student below to submit a tech support request ticket or call the Parent Technology Help Desk at 833-921-3277 (833-921-FCPS). This will be answered by staff members from 7 a.m. - 6 p.m. Monday-Friday.

Parents/Guardians

Parent icon

Submit ticket for help with your parent account in SIS or Schoology.

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Students

Child icon

Submit ticket for help with your student device, student accounts, or student virtual learning

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