Tips for Online Learning Success

Get set for success with tech tips and online learning strategies for students.

  •  Dedicate a space for you to do your work, where your computer will be on a level surface. Remember that everyone can see where you are working when your camera is on.
     
  •  Dress for success. You may be on camera as you interact with your peers and teachers, so be sure to dress accordingly.
     
  •  Communicate with your teachers via email (your student ID# @fcpsschools.net). Also use this email to reach out to counselors and other school staff.
     
  •  Check for assignments and announcements in FCPS 24-7 Learning or Google Classroom.
     
  •  Stick to a schedule.
     
  •  Follow the schedule for meeting with teachers. Use the other days to complete assigned work and check in when needed.
     
  •  Be open and flexible to learn this new way together!

Troubleshooting Guide

I need help...

Accessing a website

  1. Refresh the web page. Click on the refresh icon. 
  2. Try using another browser.
  3. Check your Internet connection.

Accessing a Google Doc

  1. Use Google Chrome. 
  2. Login to your FCPS G Suite account.

See the FCPS Gmail help below.

Example: 1234567@fcpsschools.net

Connecting to the Internet

  1. Disconnect, then reconnect to the Internet.
  2. Click the Troubleshoot button.
  3. Restart your device.

Remembering my login information

  • Username: Student ID number
  • Password: The FCPS network (Gmail and FCPS 24-7 Learning (Blackboard)) share the same password.

Contact your teacher if you need additional help.

Digital Tool Help

Blackboard Collaborate Ultra

Remember that the FCPS Student Rights and Responsibilities (SR&R) applies to distance learning too.

What do I need?

  • computer
  • internet
  • Chrome web browser

Optional:

  • headphones and microphone
  • Webcam

How do I login?

  • You will get an email with a link to your FCPS Gmail (fcpsschools.net) account. See the FCPS Gmail help below if you need help logging in.
  • You may get one email for each class.
  • Make sure you check the class listed and save the link.
  • In the email it will say:
    Your Blackboard Collaborate session is scheduled:
    Name: Class Name
    Starts: April 20, 2020 11:14:00 AM EDT
    Ends: N/A
    Join Session:
    • Your link: There will be a personal link here. Don't share with anyone else.

Help

Rules for using Blackboard Collaborate Ultra

Do not take your device into the bathroom with you.

Audio
  • Enter with the microphone turned off microphone off.
  • Raise your hand raise hand iconand wait to be called on. Turn the microphone on microphone on.
  • If all students have their microphones on, you will not be able to hear clearly.
Chat chat icon
  • Use school appropriate language and images when writing.
  • Be kind.
Video
  • Enter with the video off video off.
  • Follow your teacher’s direction on whether to turn on your video video on.
  • You always have the option to keep your camera turned off.
  • Look at what is around and behind you before turning on the camera.
  • Appropriate school attire must be worn at all times.
  • If your network connection is slow, turn off video.
Leaving the Session

Leave the session when your teacher tells you by:

  1. At the top left hand side of your screen, click on the three lines hamburger menu icon.  
  2. At the bottom of the list, click on Leave Session  leave session button

Blackboard Collaborate Ultra for Android

Remember that the FCPS Student Rights and Responsibilities (SR&R) applies to distance learning too.

What do I need?

  • tablet or phone
  • internet
  • Chrome web browser

Optional:

  • headphones and microphone

Kindle’s do not work with Blackboard Collaborate Ultra.

How do I set Chrome as my default browser?

  • Open the Settings app.
  • Scroll down and select Apps or Apps & Notifications
  • Scroll down and select ChromeNote: You may need to click See All Apps first.
  • Under App Settings select Browser App Note: You may need to need to expand Advanced to get to this setting.
  • Choose Chrome.

How do I turn on Microphone and Camera?

  • Open the Settings app.
  • Scroll down and select Apps or Apps & Notifications
  • Scroll down and select ChromeNote: You may need to click See All Apps first.
  • Under App Settings select Permissions.
  • Tap next to Camera to turn it on.
  • Tap Microphone to turn it on.
  • Close the Settings app.
  • Open the Chrome App.
  • On the right side of the address bar, you will see three vertical dots (). Tap on the three dots.
  • Tap on Settings.
  • Select Site Settings.
  • Select Camera.
  • Tap next to Camera to change from Blocked to Ask First.
  • Select Microphone.
  • Tap Microphone to hange from Blocked to Ask First.

How do I login?

  • You will get an email with a link to your FCPS Gmail (fcpsschools.net) account. See the FCPS Gmail help below if you need help logging in.
  • You may get one email for each class.
  • Make sure you check the class listed and save the link.
  • In the email it will say:
    Your Blackboard Collaborate session is scheduled:
    Name: Class Name
    Starts: April 20, 2020 11:14:00 AM EDT
    Ends: N/A
    Join Session:
    • Your link: There will be a personal link here. Don't share with anyone else.
  • Click on the link from the email.
  • Chrome will ask you for Microphone and Camera access when joining the session. This will happen even if the Moderator has audio and video turned off for participants.
    • When asked to allow Blackboard Collaborate to use your Microphone, click Allow.
    • When asked to allow Blackboard Collaborate to use your Camera, click Allow.

Blackboard Collaborate Ultra for iPhones (Apple iOS)

Remember that the FCPS Student Rights and Responsibilities (SR&R) applies to distance learning too.

What do I need?

  • iphone
  • internet
  • Safari web browser

Optional:

  • headphones and microphone

You can also use the Chrome web browser.

How do I turn on Microphone and Camera?

  • Open the Settings app.
  • Scroll down and tap on Safari web browser Safari.
  • Scroll down and tap on Camera.
  • On the next screen, tap on either:
    • Ask
    • Allow
  • On the top left corner of the screen, tap on < Safari.
  • Tap on Microphone.
  • On the next screen, tap on either:
    • Ask
    • Allow
  • Close the Settings app.

How do I login?

  • You will get an email with a link to your FCPS Gmail (fcpsschools.net) account. See the FCPS Gmail help below if you need help logging in.
  • You may get one email for each class.
  • Make sure you check the class listed and save the link.
  • In the email it will say:
    Your Blackboard Collaborate session is scheduled:
    Name: Class Name
    Starts: April 20, 2020 11:14:00 AM EDT
    Ends: N/A
    Join Session:
    • Your link: There will be a personal link here. Don't share with anyone else.
  • Click on the link from the email.
  • You might be asked to allow Blackboard Collaborate to use you for Microphone and Camera.
    • If asked to allow Blackboard Collaborate to use your Microphone, click Allow.
    • If asked to allow Blackboard Collaborate to use your Camera, click Allow.

Blackboard Collaborate Ultra for iPads (Apple iOS)

Remember that the FCPS Student Rights and Responsibilities (SR&R) applies to distance learning too.

What do I need?

  • iPad
  • internet
  • Safari web browser

Optional:

  • headphones and microphone

You can also use the Chrome web browser.

How do I turn on Microphone and Camera?

  • Open the Settings app.
  • Scroll down and tap on Safari web browser Safari.
  • Scroll down to Camera & Microphone Access.
    • If it is on, it will look like this: what the on setting looks like. Close the Settings app.
    • If it is off, it will look like this: what the off setting looks like
      • Tap on the switch to turn on the camera and microphone so that it looks like this: what the on setting looks like.
      • Close the Settings app.

How do I login?

  • You will get an email with a link to your FCPS Gmail (fcpsschools.net) account. See the FCPS Gmail help below if you need help logging in.
  • You may get one email for each class.
  • Make sure you check the class listed and save the link.
  • In the email it will say:
    Your Blackboard Collaborate session is scheduled:
    Name: Class Name
    Starts: April 20, 2020 11:14:00 AM EDT
    Ends: N/A
    Join Session:
    • Your link: There will be a personal link here. Don't share with anyone else.
  • Click on the link from the email.
  • You will be asked to allow Blackboard Collaborate to use you for Microphone and Camera.
    • If asked to allow Blackboard Collaborate to use your Microphone, click Allow.
    • If asked to allow Blackboard Collaborate to use your Camera, click Allow.

FCPS Gmail

Remember that the FCPS Student Rights and Responsibilities (SR&R) applies to distance learning too.

What do I need?

  • computer
  • internet
  • Chrome web browser

How do I login?

  1. Open Google Chrome 
  2. Go to https://mail.google.com
  3. Enter your FCPS email address
  4. Click the blue Next button.
  5. Enter your FCPS password.
  6. Click the blue Next button.

Google Meet

Remember that the FCPS Student Rights and Responsibilities (SR&R) applies to distance learning too.

Google Meet links are in your teacher's Google Classroom

What do I need?

  • computer
  • internet
  • Chrome web browser

Optional:

  • headphones and microphone
  • Webcam

How do I login?

  1. Open Google Chrome 
  2. Go to https://classroom.google.com
  3. Enter your FCPS email address
  4. Click the blue Next button.
  5. Enter your FCPS password.
  6. Click the blue Next button.

Go to your teacher's classroom.

  • Option 1:
    1. Click on the Meet Link that is below the classroom name:
      Google Classroom Banner with Meet enabled
  • Option 2:
    1. 1. Click on Classwork at the top of the screen.
    2. 2. Click on Meet

Google Help Page: Join a video meeting

Rules for using Google Meet

Do not take your device into the bathroom with you.

Audio
  • Enter Google Meet with the microphone turned off microphone off.
  • When your teacher calls your name, turn the microphone on microphone on.
  • If all students have their microphones on, you will not be able to hear clearly.
Chat Google Chat icon
  • Use school appropriate language and images when writing.
  • Be kind.
Video
  • Enter Google Meet with the video off video off.
  • Follow your teacher’s direction on whether to turn on your video video on.
  • You always have the option to keep your camera turned off.
  • Look at what is around and behind you before turning on the camera.
  • Appropriate school attire must be worn at all times.
  • If your network connection is slow, turn off video.
Captions

Click the Turn on captions button  to read real-time on-screen transcription of what is being said.

turn on captions button

Leaving the Session

Leave the session when your teacher tells you by clicking on the red phone red phone icon.

Who should I contact for technology help?

I tried all the steps above, but I still need support with distance learning.

  1. Contact your teacher.
  2. Call the Parent Information Phone lines:

Additional Resources