Technology Support

Resources for Parents and Students Using FCPS Technology

Quick Links

Google Tech Support

Schoology Tech Support

Zoom Tech Support

SIS ParentVue Tech Support

Resetting A Password Tech Support

iPad Resources

Laptop Resources

Screen Activity Reports Tech Support

General Computer Use

Resetting a PasswordResetting a password

Forgot or Need to Change Your Password for Schoology, SIS Account, Google Workspace, or the FCPS Network?

Google

GoogleGoogle Workspace for Education provides a suite of cloud-based tools to schools. The tools and services include messaging and collaboration apps, such as Google Drive, Gmail, Calendar, Meet and Chrome Sync. View the Google Workspace information for students and parents to learn how to log in, download data and more!

Screen Activity Reports

Parents can get information about their child's activity on their FCPS laptop. Sign up to receive a weekly Parent Report from Lightspeed, our internet content filtering service, which will provide a list of the top sites the child visited that week.

Learn more about Lightspeed Parent Reports

Lightspeed Report Request Portal

Schoology

schoologySchoology  (Pronounced SKOO-luh-jee) is a learning space that enhances face-to-face and distance learning through communication, collaboration, and personalized learning.

Schoology, a learning management system (LMS), allows teachers to post assignments and other resources for their classes.

Students can access Schoology from any computer or mobile device with Internet access.

Schoology Parent Account Provides: access to view your child’s courses, groups, assignments, and calendar. Parents can also check messages, adjust their notification settings, and access additional groups or courses if they are enrolled as members.

Get help with Schoology.

Student Information Systems - SIS ParentVUE

SIS ParentVueThe SIS ParentVUE Account (Student Information System ParentVUE Account) is the FCPS secure solution for accessing information about your child's attendance, class performance, demographic data, and link to Schoology. It provides an additional conduit for communication with your child's school.

Visit SIS Parent Account Overview for more details and information on your ParentVUE account.

Tutor.com

FCPS students now have unlimited access to 24/7, on-demand, online tutoring support services through Tutor.com at no cost to families.  Students can connect online any time, any place, and in most K-12 subjects for however long they need. Tutoring may be on-demand and/or scheduled at a time convenient for the student and/or family. 


Resources for families: Tutor.com-Online Tutoring Services

Resources for staff:  Tutor.com- Online Tutoring Services tool page on the Employee Hub.

Zoom

Zoom

 

Navigating Zoom

Navigating Zoom Students and Parent/Guardian(s)

Once you’ve successfully joined your Zoom meeting, there are several tools and resources available as can be seen below:

Navigating Zoom

Help and Resources

Go to http://zoom.us/test to test your microphone and camera and get familiar with the interface. More resources to assist you can be found at https://support.zoom.us/.

How to join a Zoom meeting in Schoology

View the video

Step 1 - Sign in to Chrome with your fcpsschools.net account (if you are not already signed in)

Open the Chrome Browser on your computer

Google Chrome

Go to www.fcps.edu and click on the Google Workspace link

Google Workspace screenshot

Enter your student ID number and click Next
Example: [email protected]

Google screenshot (next)

Enter your password and click Next

Enter password screenshot

Step 2 - Sign in to Schoology

Go to lms.fcps.edu and enter your FCPS username and password.
Your username is your student ID number.

FCPS login screenshot

Click Sign in.

Sign in screenshot

Select the Course where you would like to access a Zoom meeting.

Courses screenshot

In the left navigation bar of the course, click Zoom.

Zoom link screenshot

Find the meeting that you’d like to join under Upcoming Meetings and click Join.

Zoom install screenshot

Click Keep if you receive the message “This type of file can harm your computer. Do you want to keep zoom...exe anyway?”

Keep link screenshot

Click on Zoom...exe and it will install.

Installing Zoom screenshot

Once the install is complete, click Launch Meeting.

Launch screenshot

If this window pops up, click Open Zoom Meetings.

Open Zoom meetings screenshot

If you see either of these windows, you will have to wait for the teacher to admit you to the meeting

Please wait screenshot

How to view a Zoom meeting recording in a Schoology course

Step 1 - Sign in to Chrome with your fcpsschools.net account (if you are not already signed in)

Open the Chrome Browser on your computer

Google Chrome

Go to www.fcps.edu and click on the Google Workspace link

Google Workspace screenshot

Enter your student ID number and click Next
Example: [email protected]

Google screenshot (next)

Enter your password and click Next

Enter password screenshot

Step 2 - Sign in to Schoology

Go to lms.fcps.edu and enter your FCPS username and password.
Your username is your student ID number.

FCPS login screenshot

Click Sign in.

Sign in screenshot

Select the Course where you would like to access a Zoom meeting recording.

Courses screenshot

In the left navigation bar of the course, click Zoom.

Zoom link screenshot

Find the recording you'd like to watch under Cloud Recordings and click on the title.

Zoom recordings screenshot

Click the Play button for the Recording.

Zoom recording play screenshot

A new tab will open prompting for the passcode.

Return to the previous tab with the Recording details.

Enter Zoom passcode screenshot

Click Copy Passcode to Clipboard button

Copy passcode screenshot

Return to the tab entitled Passcode Required - Zoom.

Right-click on the word Passcode in the box and click Paste to paste the passcode

Paste Zoom passcode screenshot

Click Watch Recording.

Enter Zoom passcode screenshot

Click the Play button.

Video recording screenshot

Play button screenshot

How Students join a Zoom Meeting in their Schoology Calendar

Step 1 - Sign in to Chrome with your fcpsschools.net account 

(if you are not already signed in)

 

Open the Chrome Browser on your computer

Chrome

 

Go to www.fcps.edu and click on the G Suite link

picture 2

 

Enter your student ID number and click Next

 

Example:

[email protected]

picture 3

 

Enter your password and click Next

picture 4

 

 

Step 2 - Sign in to Schoology

 

Go to lms.fcps.edu and enter your FCPS username and password.  

 

Your username is your student ID number.

picture 5

 

Click Sign in. picture 6

 

Go to your Calendar.

picture 7

 

Make sure that the calendar is showing for the Course that you want to join.

Next to the date, if it says All Calendars, then all of your calendars are shown.

For instructions on how to filter the calendar to specific courses, visit this link.

picture 8

 

Find the date and time of the meeting you’d like to join.

When you hover your mouse over an event, the name of the course will appear.

picture 9

 

Click on the event.

picture 10

 

Click on the text “Click here to join Zoom Meeting…”


 
picture 11

 

Click Keep if you receive the message “This type of file can harm your computer. Do you want to keep zoom...exe anyway?” 



 
picture 12

 

Click on Zoom...exe and it will install. picture 13picture 14

 

Once the install is complete, click Launch Meeting. picture 15

 

If this window pops up, click Open Zoom Meetings. picture 16

 

If you see either of these windows, you will have to wait for the teacher to admit you to the meeting picture 17picture 18

 


 

 

 

How Parents and Guardians join Zoom meetings

Step 1 - Your child’s school will have shared with you a link to join a Zoom meeting via email.

If you for any reason have questions regarding the meeting, please contact the scheduled Host as their email address will appear within the invitation.

If the invitation appears correct, click “Join Meeting” or the hyperlink under “Join Zoom Meeting” depending on how your email looks.

Join Zoom link screenshot

Join meeting button screenshot

 

Step 2 - Launch the application by selecting “Open Zoom Meetings”.

If Zoom is not installed on your device, it can be downloaded at the link below or from your Device’s App store: https://zoom.us/download

Open Zoom meeting screenshot

Step 3 - Once in the meeting, you may be prompted to share how you would like to use audio, if on a:

  • Desktop please select Join with Computer Audio
  • Mobile Device please select Wifi/Cellular Data

 

Join audio screenshot

Help and Resources

Go to http://zoom.us/test to test your microphone and camera and get familiar with the interface.

More resources to assist you can be found at https://support.zoo m.us/.

Zoom help screenshot

Still need help? Call the Parent Technology Help Desk at 833-921-3277 (833-921-FCPS). This will be answered by staff members from 7 a.m. - 5 p.m. Monday-Friday.

For assistance in other languages, call the Parent Information Phone lines:

Contact the Parent Resource Center (PRC) at 703-204-3941 for more information.