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Responsiveness

In most cases, you will receive a response from us within 2 business days of your initial contact to our office.  We strive to set up appointments for you to talk with one of the Ombuds as soon as possible, usually within a few days of your communication with us.

Caring

We refer to each person who seeks our services as our “Visitor.”  You can count on us to treat you with respect and compassion.

Empowerment

We make space for each Visitor to feel heard and understood.  We collaborate with you to explore what you are hoping for, and help you learn what additional options and resources exist that might help you reach your desired outcomes.

Our Process

Intake- 

Visitor initiates contact with our office by:

• Phone: 571-423-4014
• Text: 571-496-8284
• Email: [email protected]
• Online: Office of the Ombuds webpage.

If not available immediately, office staff will respond within 2 business days. Staff may ask general questions to determine assignment to the appropriate Ombuds.

Appointment is scheduled for a mutually agreeable date and time. Meetings may be in-person, virtual or phone conference (Visitor’s preference).

Meeting-

Ombuds will review 4 Principles

Ombuds will listen to Visitor and may ask clarifying questions

Ombuds will inquire about desired outcome(s)

Ombuds and Visitor will discuss options and possible next steps

If an additional follow up, call or meeting is required, it is discussed and may be scheduled

Other Important Information

If you choose to meet the Ombuds in person, you have the option of meeting at our location (Willow Oaks), another FCPS building, or an alternative public space that is agreed upon by you and the Ombuds.

If you require interpretation services at any time during the process (intake, meeting with the Ombuds, or any follow up), we will coordinate with FCPS Language Services to secure an interpreter.

We have an “open door” policy:  Return visitors are always welcome.