Technology Support for Families
Tech Support and Resources for Parents and Students
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Schoology Tips
Schoology is a learning management system. The platform will be used division wide in fall 2021. Get help with Schoology. Schoology Parent Account Provides: access to view your child’s courses, groups, assignments, and calendar. Parents can also check messages, adjust their notification settings, and access additional groups or courses if they are enrolled as members.
Zoom Tips
Navigating Zoom
Navigating Zoom Students and Parent/Guardian(s)
Once you’ve successfully joined your Zoom meeting, there are several tools and resources available as can be seen below:
Help and Resources
Go to http://zoom.us/test to test your microphone and camera and get familiar with the interface. More resources to assist you can be found at https://support.zoom.us/.
Zoom Tips For Students
How to join a Zoom meeting in Schoology
View the video
Step 1 - Sign in to Chrome with your fcpsschools.net account (if you are not already signed in)
Open the Chrome Browser on your computer
Go to www.fcps.edu and click on the Google Workspace link
Enter your student ID number and click Next
Example: 1234567@fcpsschools.net
Enter your password and click Next
Step 2 - Sign in to Schoology
Go to lms.fcps.edu and enter your FCPS username and password.
Your username is your student ID number.
Click Sign in.
Select the Course where you would like to access a Zoom meeting.
In the left navigation bar of the course, click Zoom.
Find the meeting that you’d like to join under Upcoming Meetings and click Join.
Click Keep if you receive the message “This type of file can harm your computer. Do you want to keep zoom...exe anyway?”
Click on Zoom...exe and it will install.
Once the install is complete, click Launch Meeting.
If this window pops up, click Open Zoom Meetings.
If you see either of these windows, you will have to wait for the teacher to admit you to the meeting
How to view a Zoom meeting recording in a Schoology course
Step 1 - Sign in to Chrome with your fcpsschools.net account (if you are not already signed in)
Open the Chrome Browser on your computer
Go to www.fcps.edu and click on the Google Workspace link
Enter your student ID number and click Next
Example: 1234567@fcpsschools.net
Enter your password and click Next
Step 2 - Sign in to Schoology
Go to lms.fcps.edu and enter your FCPS username and password.
Your username is your student ID number.
Click Sign in.
Select the Course where you would like to access a Zoom meeting recording.
In the left navigation bar of the course, click Zoom.
Find the recording you'd like to watch under Cloud Recordings and click on the title.
Click the Play button for the Recording.
A new tab will open prompting for the passcode.
Return to the previous tab with the Recording details.
Click Copy Passcode to Clipboard button
Return to the tab entitled Passcode Required - Zoom.
Right-click on the word Passcode in the box and click Paste to paste the passcode
Click Watch Recording.
Click the Play button.
How to sign into and join a Zoom meeting with an Android Device
Step 1 - Open Chrome.
Step 2 - Go to lms.fcps.edu and sign into Schoology.
Step 3 - Go to your scheduled Course and click on the Zoom Tab.
Step 4 - Click “Click Here.”
Step 5 - Find the meeting that you’d like to join either in Schoology → Upcoming Meetings or was sent to you in Email, and select “Join.”
Step 6 - Sign into Google Workspace with your @fcpsschools.net email address (you may need to click Agree to an Android Use Policy).
Step 7 - Click on the Google Play Store to download the Zoom application.
Step 8 - Click Install to download Zoom. Once installed- click open.
Step 9 - Return back to Schoology and click on the Join meeting link next to your scheduled meeting.
How to sign into and join a Zoom meeting with an IOS Device
Step 1 - Open Safari.
Step 2 - Go to lms.fcps.edu and sign into Schoology.
Step 3 - Go to your scheduled Course and click on the Zoom Tab.
Step 4 - Click “Click Here.”
Step 5 - Click “Join”
Step 6 - Sign into Google Workspace with your @fcpsschools.net email address.
Step 7 - Download Zoom from the App Store
Step 8 - Click “Get” to download the Zoom application
Step 9 - Go back to Safari and reopen you Rich LTI tab, and click “Join” again
Step 10 - Click Open
Step 11 - Click “Join with Wifi or Cellular Data”
Zoom Tips For Parents
How Parents and Guardians join Zoom meetings
Step 1 - Your child’s school will have shared with you a link to join a Zoom meeting via email.
If you for any reason have questions regarding the meeting, please contact the scheduled Host as their email address will appear within the invitation.
If the invitation appears correct, click “Join Meeting” or the hyperlink under “Join Zoom Meeting” depending on how your email looks.
Step 2 - Launch the application by selecting “Open Zoom Meetings”.
If Zoom is not installed on your device, it can be downloaded at the link below or from your Device’s App store: https://zoom.us/download
Step 3 - Once in the meeting, you may be prompted to share how you would like to use audio, if on a:
- Desktop please select Join with Computer Audio
- Mobile Device please select Wifi/Cellular Data
Help and Resources
Go to http://zoom.us/test to test your microphone and camera and get familiar with the interface.
More resources to assist you can be found at https://support.zoo m.us/.
How to call into a Zoom meeting
Step 1 - Call into your Zoom meeting based on your location. You will be asked to enter your Meeting ID and Passcode.
Once in you’ve called in, Dial * & 6 to Unmute.
Step 1b - You may need to join the Zoom meeting first in order to generate the dial in number. If so click “Join Meeting” from your email.
Step 2b - Once Zoom Launches, click “Join Audio” and a new window will appear. Under the “Phone Call” tab, you can access the phone number and meeting details you’ll need to type in to join your meeting.
Google Workspace
Google Workspace Tips
Google Workspace for Education provides a suite of cloud-based tools to schools. The tools and services include messaging and collaboration apps, such as Google Drive, Gmail, Calendar, Meet and Chrome Sync. View the Google Workspace information for students and parents to learn how to log in, download data and more!
General Computer Use
General Computer Use
Resetting a password
Forgot or Need to Change Your Password for Schoology, SIS Account, Google Workspace, or the FCPS Network?
- Recover or reset a forgotten password or change an existing password by visiting our password management page.
- Still need help? Submit a ticket on our Parent and Student IT Support Portal and a tech support person will be back in touch with you as soon as possible.
Troubleshooting the Sound on your FCPS laptop - Videos
Troubleshooting the Camera on your FCPS Laptop - Videos
Microphone Troubleshooting on Your FCPS Laptop - Videos
Troubleshooting the Sound on your FCPS laptop - Videos
Troubleshooting the Camera on your FCPS Laptop - Videos
Still need help? Select your role below to submit a tech support request ticket or call the Parent Technology Help Desk at 833-921-3277 (833-921-FCPS). This will be answered by staff members from 7 a.m. - 5 p.m. Monday-Friday.
For assistance, call the Parent Information Phone lines:
- አማርኛ (Amharic): 571-423-4957
- العربية (Arabic): 571-423-4952
- 中文 (Chinese): 571-423-4953
- فارسی (Farsi): 571-423-4954
- 한국어 (Korean): 571-423-4951
- Español (Spanish): 571-423-4950
- اردو (Urdu): 571-423-4955
- Tiếng Việt (Vietnamese): 571-423-4956
Contact the Parent Resource Center (PRC) at 703-204-3941 for more information.