Technical support, laptops, and wifi are available for students and families
Technology Access for Every Student
FCPS will provide all students laptops to use for online learning this school year. If a student does not already have an FCPS laptop, your school will send information on the laptop distribution process. Parents and caregivers will be able to pick up computers with minimal contact and without having to access FCPS buildings.
Parent Technology Help Desk
The Parent Technology Help Desk can be reached at 833-921-3277 (833-921-FCPS) and will be answered by staff members between 7 a.m. and 11 p.m., seven days a week. Please specify if you need an interpreter when you call.
If a personal device is used in place of an FCPS-issued laptop, the personal device needs a screen, keyboard, webcam and microphone. Smartphones, tablet readers, and wearable technologies are generally not acceptable substitutes for an FCPS laptop. The personally owned device must be able to run Google Apps for Education and Microsoft Office products.
Additionally, parents should check in with their school about what applications might be needed for their student’s learning. FCPS does not have the licensing authority to install applications on personal devices, so parents would be responsible for securing any necessary software that their student may need that is not web-based.
Please note that FCPS cannot provide tech support for personally owned devices.