Health Plan Supports for COVID-19

Supports Available to Employees/Retirees Covered Under the FCPS Health Plans

Certain over-the-counter (OTC) medical products restored as FSA qualified medical expenses (posted 4/1/20)

The CARES Act recently passed by Congress restores the ability to use FSAs to purchase certain over the counter medical products, like Tylenol, Claritin and Pepto-Bismol, etc., without a doctor’s prescription. Additionally, menstrual care products are now considered qualified medical expenses for payment or reimbursement with an FSA. We are awaiting more guidance from the IRS and will post when the information becomes available. These changes apply to claims incurred on or after January 1, 2020. 

Health Plan Updates (posted 3/26/20)

Aetna is providing weekly listen-in calls for adults, kids and teens who may be seeking ways to cope with concerns related to COVID-19.  The program, entitled “Call for Community Compassion” provides an opportunity to join virtual listen-in sessions (10 minutes in length), which will include positive readings, guided meditation and grounding practices. Pre-registration is not required, and participants may join as few or as many sessions as they would like. Click here for more information.

CareFirst has announced it will cover telemedicine services with $0 member copay when provided through CareFirst Video Visit. Services available include behavioral health, lactation support, nutrition counseling, and urgent care services. Copays are waived for the duration of this public health emergency; CareFirst will also waive member costs related to treatment for COVID-19. 

CVS Pharmacy is working with the U.S. Department of Health and Human Services, the U.S. Public Health Service to pilot testing sites for the COVID-19 virus. Their first pilot site is in Massachusetts, with a focus on first responders and health care workers who and have potentially been exposed to COVID-19. This pilot is the first step in developing testing sites at other location across the U.S.

Kaiser Permanente has just announced that it will waive copays associated with treatment for members diagnosed with COVID-19.


Important notice for Flexible Spending Account (FSA) Participants (posted 3/24/20)
As of this date, no new guidance has been issued by the Internal Revenue Service (IRS) relative to FSA deadlines and qualifying events. Please keep in mind the following:

  • 2019 Claims Filing Deadline is 3/31/2020. Go to to file your 2019 claims. Remember, unused dependent care monies are forfeited after that date. Only $500 of unclaimed health care expenses can roll over to 2020. 
  • Change in Your Day Care Situation? Dependent Care participants who have had a recent change in their child care situation have a qualifying event to reduce their annual election. Changes must be filed within 30 days of the qualifying event. Please complete the FSA Enrollment/Change Form (HR-135) and return to the Office of Benefit Services 


Health Plan Supports

  Aetna/Innovation Health & 
Aetna Medicare Advantage
CareFirst Kaiser & Kaiser Medicare Advantage
Cost Waivers & Plan Supports

Copays and deductibles are waived for the testing1, diagnosis, and treatment of COVID-192.

Prior authorization requirements are waived for diagnostic tests and covered services that are medically necessary and consistent with CDC guidance for members diagnosed with COVID-19.

For more Information, contact Member Services
  - Aetna/Innovation Health: 1-888-236-6249 
  - Aetna Medicare Advantage: 1-855-524-6027 (TTY 711)

Copays and deductibles are waived for the testing1, diagnosis and treatment of COVID-192.

Prior authorization requirements are waived for diagnostic tests and covered services that are medically necessary and consistent with CDC guidance for members diagnosed with COVID-19.

For more information, contact Member Services:

Copays are waived testing1, diagnosis, and treatment of COVID-19.

Copay waiver also includes vaccine (when available).

For more information, contact Member Services: 
  - Active employees and retirees under 65:
      1-800-777-7902 (toll free) or TTY 711
  - Medicare-eligible members:
       1-888-777-5536 or TTY 711

Telemedicine & 
Nurse Advice Services

Copays for telemedicine services from any in-network provider will be waived for the next 90 days (regardless of reason for the 'visit').   

If a member would like to pursue in-person testing for the COVID-19 virus, the member should call the local doctor or the state's public health hotline to verify test availability and "let them know before you go". The in-person care facility will direct the member appropriately.

To access TelaDoc, register first at: (or call 1-855-TELADOC)

Informed Health (Nurse Advice) Line: 1-800-556-1555 

Copays, coinsurance, and deductibles will be waived for telemedicine accessed through CareFirst Video Visit.

For telemedicine services received from other health care providers (not through CareFirst Video Visit), members may be subject to copays, coinsurance, or deductibles. 

No member out-of-pocket cost applies to ‘telephone only’ consultations provided through a primary care provider.

To access the CareFirst Video Visit, register first at: 
-; or download the
CareFirst Video Visit app

CareFirst 24-Hour Nurse Advice Line:

Video visits are covered at $0 copay.

To access the Kaiser Permanente video visit, register or sign on through My Health Manager at

Pharmacy Supports

Beginning immediately, CVS Caremark is waiving early refill limits on 30-day prescriptions for maintenance medications at any in-network pharmacy, and CVS Pharmacy will waive charges for home delivery of all prescription medications.

For more information, contact:
    - CVS Member Services:  1-888-217-4161.
    - SilverScript Member Services (for Medicare covered members): 1-877-321-2597



  1. Members who have concerns that they may have been exposed to COVID-19 or may have symptoms of COVID-19 should contact their physician or the Health Department of the jurisdiction in which they reside. The treating physician will make a determination whether testing is in order for COVID 19.          
  2. Aetna and CareFirst will cover those diagnostic tests that are consistent with CDC guidance related to COVID-19.