Strategic Plan Goal 2: Caring Culture

We commit to foster a responsive, caring, and inclusive culture where all feel valued, supported, and hopeful.

OVERARCHING STRATEGY 5

Establish a school and division culture that is highly responsive to stakeholders and creates a model environment in which to learn and work

DESIRED OUTCOME

ACTIONS

2015-16

2016-17

2017-18

2018-19

EST. $

FCPS will utilize a consistent approach to customer service

Develop and embed the following:

         
 

Customer service standards and strategies designed to enhance the overall student, staff, parent, and community experience when interacting with FCPS staff

  D I   $
 

Training programs for all staff on how to deliver excellent customer service

  D I   $

FCPS will demonstrate cultural competency and sensitivity when supporting families, students, and employees

Require employee training on cultural proficiency, fairness, and equity

D I I   $
 

Expand Restorative Justice programs to all schools

P D I   R
 

Develop and embed parent liaison support targeted to meet the needs of individual school communities

P/D D I   $
 

Help students and families adjust to life in our school system

P D D I $$

FCPS will recognize and celebrate employee success

Expand opportunities to encourage and recognize innovative processes and practices in all aspects of the FCPS organization

I       $
 

Continue to implement FCPS Cares to provide recognition for employees who provide outstanding service

I       $
 

Expand opportunities to encourage and celebrate employees who demonstrate an understanding of and exceed expectations in the execution/implementation of the  district's strategic goals, beliefs, and guiding principles

  I     $
 

Implement strategies for sharing and communicating stories internally and externally that celebrate the successes of our employees, and demonstrates how their work supports the district's strategic efforts

  D I   R

P= Plan; D= Develop; I= Implement
R=Repurposed funds;  $=Up to $3 Million;  $$ =$3-$8 Million;
$$$ =$8-$15 Million; $$$$ = $15 -$30 Million; $$$$$ = More than $30 Million

MEASURES AND METRICS

Establish a school and division culture that is highly responsive to stakeholders and creates a model environment in which to learn and work

Monitoring Metrics for the School Board

  • Perception of school climate by students, staff and, parents through the use of a suite of surveys
  • Impact of System of Support Advisor (SOSA) intervention data
  • Levels of student discipline incidents
  • Levels of customer service

OVERARCHING STRATEGY 6

Foster active and positive communication and engagement among students, staff, families, and the community in order to ensure that all stakeholders are engaged and well-informed partners

DESIRED OUTCOME

ACTIONS

2015-16

2016-17

2017-18

2018-19

EST. $

Communication  tools, processes, and content will enable access to key information anytime, anywhere, on any device

Implement a modern content management system to enhance central and school websites, with a focus on mobile users, second language users, and improved search capabilities

P D D I $
 

Evaluate and implement improved tools and processes for routine “Keep in Touch” messaging

D I     R
 

Evaluate and implement improved constituent and customer communications tools for FCPS staff and School Board

I       $

Under-engaged  communities will be provided additional communication  and community support

Implement specialized communication resources for students and parents in under-engaged communities

P D I   $
 

Increase opportunities for community engagement

P I      

Proactive and dynamic communications will better engage the community in critical issues

Evaluate current FCPS external communication structures and resources and implement evaluation recommendations

D I     $
 

Develop a proactive communication editorial plan and strategic focus

P I     R

Staff will be better engaged and supported in communications  and information sharing with their communities

Evaluate current internal communications tools and procedures and implement evaluation recommendations

D I     $
 

Provide all principals with social media and communications training

D I     R

Employees will be better engaged in their work and more connected to the work environment

Increase opportunities for employee engagement

  D I   $

P= Plan; D= Develop; I= Implement
R=Repurposed funds;  $=Up to $3 Million;  $$ =$3-$8 Million;
$$$ =$8-$15 Million; $$$$ = $15 -$30 Million; $$$$$ = More than $30 Million

MEASURES AND METRICS

Foster active and positive communication and engagement among students, staff, families, and the community in order to ensure that all stakeholders are engaged and well-informed partners

Monitoring Metrics for the School Board

  • Website analytics
  • Levels of engagement and satisfaction with learning and work environments by division stakeholders

OVERARCHING STRATEGY 7

Promote overall health and well-being of students and staff in order to encourage healthy life choices and an increase quality of life

DESIRED OUTCOME

ACTIONS

2015-16

2016-17

2017-18

2018-19

EST. $

FCPS students will demonstrate improved life skills and self-awareness of behaviors and actions

Develop an executive function curriculum for instructional staff

P D I   R
 

Expand the focus of executive function in all early childhood programs, including Bridge to K program, to graduation

P I  

 

R

All students will develop global and ethical citizenship skills

Engage students in meaningful and authentic service learning opportunities (grades 6-12) in order to develop global and ethical citizens

  P D I R
 

FCPS students will feel welcome and supported at school

Expand current programs that support inclusive school environments for all students

I       Grant $
 

Implement support structures for LGBTQ students and staff, and solicit expert guidance for implementing standard policies and practices

D I     $
 

Implement programs to reduce bullying and harassment

D I     R
 

Expand opportunities for increasing the support to, and engagement of, FCPS military families

I       R

FCPS students will be encouraged and supported in making healthy life choices

Expand the current portfolio of wellness options for students to actively promote and support increased exercise and improved nutrition, adequate sleep, and mental health

I       R
 

Utilize Youth Survey results to identify health and wellness needs of students

I       R
 

Expand the availability of resiliency and wellness resources

I       R
 

Host division, region, and pyramid-based student summits that focus on improved wellness

I       $
 

Strengthen coordinated efforts among Fairfax County agencies to improve student attendance

I       R
 

Strengthen coordinated efforts among Fairfax County agencies to prevent students from using drugs and alcohol

I       $
 

Expand programs to support attendance

P I     $

FCPS staff will feel welcome and supported at their work location

The Employee Assistance Program access will be embedded divisionwide to assist in work/life balance and fully realize staff  engagement   I     R
  Expand onboarding process to include a manager toolkit with strategies for sharing and highlighting FCPS’ values and culture for supporting employee success and engagement while assimilating into FCPS   D I   R
  Continual refinement of onboarding design to support diverse staff needs related to benefit programs and election options   D I   $

FCPS staff will be encouraged and supported in making healthy life choices

Expand the current portfolio of wellness options for staff to actively promote and support increased exercise and improved nutrition, adequate sleep, and mental health   I     $
  Redesign health insurance programs to proactively support the health and well-being of all employees   D I   R
 

Expand awareness and support of leave programs

  D I   R

P= Plan; D= Develop; I= Implement
R=Repurposed funds;  $=Up to $3 Million;  $$ =$3-$8 Million;
$$$ =$8-$15 Million; $$$$ = $15 -$30 Million; $$$$$ = More than $30 Million"Educating the mind without education the heart is no education at all." - Aristotle

MEASURES AND METRICS

Promote overall health and well being of students and staff in order to ensure that students and staff make healthy life choices and increase their quality of life

Monitoring Metrics for the School Board

  • Levels of the behavioral, mental, and physical health of students as determined by the Fairfax County Youth Survey and other measures
  • Levels of bullying and harassment
  • Attendance rates in grades 3, 8, 10, and 12
  • Levels of student drug and alcohol use
  • Levels of demonstrated citizenship skills
  • Availability of health and wellness resources for staff

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