Conflict Resolution Education Services

Fostering peaceful learning communities and change agents through education and empowerment

Conflict Resolution
Conflict is a part of everyday life. Conflict resolution is the use of communication and problem solving skills to help people understand each other and solve their problems together peacefully.

Mediation is a process where a neutral third party facilitates a discussion between the parties in conflict.  The mediator uses advanced communication skills and effective questioning to help parties discover unmet needs and common issues.  Parties decide the outcome and an agreement may be crafted that is acceptable to both parties. The process is voluntary and confidential.

The Benefits of Peer Mediation
Peer mediators are students who are trained to mediate disputes between their peers. They are taught skills in communication, active listening, and mediation process management. The role of the peer mediator is to listen to the issues raised and guide the disputants through the process. The mediator does not determine right or wrong. The disputants are encouraged to work together to find a solution that works for them both.

The benefits of peer mediation extend in many directions. Research has shown that students, both mediators and disputants, learn communication, problem solving, and interaction skills while participating in mediation. They also learn to take responsibility for their actions and build confidence in their ability to help themselves.

The school benefits from positive student leadership, a decrease in levels of violence, a safer school environment, and sense of student responsibility for creating change.

Conflict Resolution and Peer Mediation Education
Schools teach conflict resolution in a variety of ways.  Some middle school and high schools have an elective course in Peer Mediation. While other schools offer after-school clubs. In the elementary schools, peer mediators may meet during lunch to practice their skills or mediate.  To determine if your school has a program, please call the school to request information.

Contact Information

Martha Macdonald
Conflict Resolution and Mentoring Specialist