FCPS Program of Studies

Career and Technical Ed Curriculum

Pharmacy Technician 1

This is part one (fall semester) of a two-part, full-year course. Students must also register for part two, Pharmacy Technician 2 fot the spring semester. The Pharmacy Technician course incorporates both classroom and clinical pharmacy experiences. The student will be given the opportunity to meet state pharmacy technician competencies as well as be exposed to the larger arena of pharmacy careers. The course fulfills the requirements enabling the student to earn two certifications: Certified Pharmacy Technician from the National Pharmacy Technician Certification Board and the Virginia Board of Pharmacy.

Last Updated: 07/26/10 11:28 AM

CTE.PHT1

Standard 1

DEVELOP WORKPLACE READINESS SKILLS: PERSONAL QUALITIES & PEOPLE SKILLS

Benchmark 1.001

Demonstrate Positive Work Ethic

	Indicator 1.001.001
	Maintain punctual and consistent attendance

	Indicator 1.001.002
	Take direction willingly

	Indicator 1.001.003
	Exhibit motivation to accomplish the task at hand

Benchmark 1.002

Demonstrate Integrity

	Indicator 1.002.001
	Identify and abide by laws and workplace policies

	Indicator 1.002.002
	Exhibit honesty and reliability

Benchmark 1.003

Demonstrate Teamwork Skills

	Indicator 1.003.001
	Contribute to the success of the team

	Indicator 1.003.002
	Assist others

	Indicator 1.003.003
	Request help when needed

Benchmark 1.004

Demonstrate Self-Representation Skills

	Indicator 1.004.001
	Dress appropriately

	Indicator 1.004.002
	Use language and manners suitable for the workplace

Benchmark 1.005

Demonstrate Diversity Awareness

	Indicator 1.005.001
	Work in a respectful & friendly manner with all customers & coworkers

Benchmark 1.006

Demonstrate Conflict-Resolution Skills

	Indicator 1.006.001
	Negotiate diplomatic solutions to interpersonal and workplace conflict

Benchmark 1.007

Demonstrate Creativity and Resourcefulness

	Indicator 1.007.001
	Contribute new ideas

	Indicator 1.007.002
	Work with initiative

	Indicator 1.007.003
	Deal skillfully and promptly with new situations and obstacles

CTE.PHT1

Standard 2

DEVELOP WORKPLACE READINESS SKILLS: PROFESSIONAL KNOWLEDGE AND SKILLS

Benchmark 2.008

Demonstrate Effective Speaking and Listening Skills

	Indicator 2.008.001
	Communicate effectively with customers and fellow coworkers

	Indicator 2.008.002
	Comprehend details and follow directions

	Indicator 2.008.003
	Repeat directions or requests to ensure understanding

Benchmark 2.009

Demonstrate Effective Reading and Writing Skills

	Indicator 2.009.001
	Read and correctly interpret workplace documents

	Indicator 2.009.002
	Write with clear and correct language, appropriate to audience

Benchmark 2.010

Demonstrate Critical-Thinking and Problem-Solving Skills

	Indicator 2.010.001
	Analyze and solve problems that arise in completing assigned tasks

Benchmark 2.011

Demonstrate Healthy Behaviors and Safety Skills

	Indicator 2.011.001
	Manage personal health

	Indicator 2.011.002
	Follow safety guidelines

Benchmark 2.012

Demonstrate an Understanding of Workplace Organizations, Systems, etc.

	Indicator 2.012.001
	Identify “big picture” issues

	Indicator 2.012.002
	Explain one’s role in fulfilling the mission of the workplace

Benchmark 2.013

Demonstrate Lifelong-Learning Skills

	Indicator 2.013.001
	Continually acquire new industry-related knowledge

	Indicator 2.013.002
	Improve professional skills to stay current in the field & to advance

	Indicator 2.013.003
	Seek education and experiences that enhance personal growth

Benchmark 2.014

Demonstrate Job Acquisition and Advancement Skills

	Indicator 2.014.001
	Prepare to apply for a job

	Indicator 2.014.002
	Seek promotion

Benchmark 2.015

Demonstrate Time, Task, and Resource-Management Skills

	Indicator 2.015.001
	Organize and implement a productive plan of work

	Indicator 2.015.002
	Manage resources

Benchmark 2.016

Demonstrate Job-Specific Mathematics Skills

	Indicator 2.016.001
	Use mathematical reasoning/processes to accomplish job-specific tasks

Benchmark 2.017

Demonstrate Customer-Service Skills

	Indicator 2.017.001
	Address the needs of all customers

	Indicator 2.017.002
	Provide helpful, courteous, and knowledgeable service

CTE.PHT1

Standard 3

DEVELOP WORKPLACE READINESS SKILLS: TECHNOLOGY KNOWLEDGE AND SKILLS

Benchmark 3.018

Demonstrate Proficiency with Technologies Common to an Occupation

	Indicator 3.018.001
	Select & use technological resources to accomplish work efficiently

Benchmark 3.019

Demonstrate Information Technology Skills

	Indicator 3.019.001
	Work with hardware, file-management techniques, and software/programs

	Indicator 3.019.002
	Work with equipment and software appropriate to occupation

	Indicator 3.019.003
	Seek additional technology that might improve work processes/products

Benchmark 3.020

Demonstrate an Understanding of Internet Use and Security Issues

	Indicator 3.020.001
	Use the Internet efficiently and ethically for work

	Indicator 3.020.002
	Take measures to avoid Internet security risks

Benchmark 3.021

Demonstrate Telecommunications Skills

	Indicator 3.021.001
	Select and use telecommunications devices

	Indicator 3.021.002
	Select and use telecommunications services

	Indicator 3.021.003
	Select and use Web-based applications

CTE.PHT1

Standard 4

UNDERSTAND ALL ASPECTS OF INDUSTRY

Benchmark 4.022

Examine Planning at Individual Business and Overall Industry Levels

	Indicator 4.022.001
	Develop strategic plans - mission, vision, goals, objectives, etc.

	Indicator 4.022.002
	Work with planning tools such as surveys, market research, etc.

	Indicator 4.022.003
	Anticipate needs for staffing and purchases of equipment and supplies

	Indicator 4.022.004
	Develop plans for training and upgrading of staff

	Indicator 4.022.005
	Forecast market trends

	Indicator 4.022.006
	Develop business plans for entrepreneurial ventures

Benchmark 4.023

Explain Management Methods

	Indicator 4.023.001
	Use an organization chart to explain how a chain of command works

	Indicator 4.023.002
	Provide input for strategic plans & communicating the company's vision

	Indicator 4.023.003
	Lead employees in carrying out strategic plans and action plans

	Indicator 4.023.004
	Evaluate employee performance

	Indicator 4.023.005
	Anticipate technology and other major purchasing needs

	Indicator 4.023.006
	Ensure equity and access for employees

	Indicator 4.023.007
	Resolve conflicts

	Indicator 4.023.008
	Develop job descriptions and written policies/procedures

	Indicator 4.023.009
	Identify recruitment procedures, training opportunities, etc.

	Indicator 4.023.010
	Work with professional associations and community outreach efforts

Benchmark 4.024

Examine Finance: Decisions, Raising Capital, Expansion, etc.

	Indicator 4.024.001
	Develop budgets

	Indicator 4.024.002
	Prepare financial statements

	Indicator 4.024.003
	Analyze and manage financial transactions and records

	Indicator 4.024.004
	Implement payroll procedures

	Indicator 4.024.005
	Determine and pay taxes

	Indicator 4.024.006
	Identify indirect wage costs

	Indicator 4.024.007
	Make loans and grant credit to customers

	Indicator 4.024.008
	Develop graphs and charts related to company finances

	Indicator 4.024.009
	Identify & implement methods of sustaining profitability of a business

	Indicator 4.024.010
	Manage 401K plans

	Indicator 4.024.011
	Identify sources of capital

Benchmark 4.025

Describe Technical and Production Skills for Production Techniques

	Indicator 4.025.001
	Use troubleshooting and problem-solving techniques

	Indicator 4.025.002
	Analyze information to make decisions

	Indicator 4.025.003
	Identify and implement quality assurance techniques

	Indicator 4.025.004
	Employ communication skills (writing, listening, speaking, etc.)

	Indicator 4.025.005
	Participate in team efforts

	Indicator 4.025.006
	Implement projects and new techniques

	Indicator 4.025.007
	Demonstrate basic computer skills

	Indicator 4.025.008
	Employ time management techniques in completing tasks

	Indicator 4.025.009
	Demonstrate ethical behavior and work ethic

Benchmark 4.026

Examine Underlying Principles of Technology

	Indicator 4.026.001
	Identify principles of technology an employee should know

Benchmark 4.027

Examine Labor Issues: Worker Rights, Labor Unions, etc.

	Indicator 4.027.001
	Identify a variety of labor issues

Benchmark 4.028

Describe Community Issues

	Indicator 4.028.001
	Explain the impacts of community issues on business

	Indicator 4.028.002
	Identify methods used by business to become involved in the community

Benchmark 4.029

Examine Concepts of Health, Safety & Environmental Issues

	Indicator 4.029.001
	Describe concepts related to health issues

	Indicator 4.029.002
	Describe concepts related to safety issues

	Indicator 4.029.003
	Describe concepts related to environmental issues

CTE.PHT1

Standard 5

ADDRESS ELEMENTS OF STUDENT LIFE

Benchmark 5.030

Identify the Purposes and Goals of the Student Organization

	Indicator 5.030.001
	Identify the purposes of the student organization

	Indicator 5.030.002
	Identify the goals of the student organization

Benchmark 5.031

Explain the Benefits and Responsibilities of Organization Membership

	Indicator 5.031.001
	Explain membership benefits of student and civic organizations

	Indicator 5.031.002
	Explain membership responsibilities of student and civic organizations

Benchmark 5.032

Demonstrate Leadership Skills Through Participation in Activities

	Indicator 5.032.001
	Participate in activities: meetings, community-service, competitions

Benchmark 5.033

Identify Internet Safety Issues & Comply with Acceptable Use Standards

	Indicator 5.033.001
	Identify Internet safety issues

	Indicator 5.033.002
	Identify procedures for complying with acceptable use standards

CTE.PHT1

Standard 6

EXPLORE THE WORLD OF PHARMACY

Benchmark 6.034

Describe Various Pharmacy Settings

	Indicator 6.034.001
	Compare and contrast a variety of pharmacy & pharmacy-related settings

Benchmark 6.035

Describe the Roles and Responsibilities of Pharmacy Professionals

	Indicator 6.035.001
	Describe the roles and responsibilities of pharmacy professionals

	Indicator 6.035.002
	Explain the chain of command and why following the chain is essential

CTE.PHT1

Standard 7

BUILD A PROFESSIONAL CAREER

Benchmark 7.036

Research Job Opportunities for Pharmacy Technicians

	Indicator 7.036.001
	Review several resources to research job opportunities

Benchmark 7.037

Prepare a Résumé & Application Letter for Pharmacy Technician Position

	Indicator 7.037.001
	Prepare a résumé suited to the requirements of the potential employer

	Indicator 7.037.002
	Explain the legal basis for not including photo, age, race, or gender

	Indicator 7.037.003
	Describe criteria for selecting references & seeking their permission

	Indicator 7.037.004
	Prepare an application cover letter tailored to the specific job

Benchmark 7.038

Prepare to Interview for a Pharmacy Technician Position

	Indicator 7.038.001
	Prepare to interview for a pharmacy technician position

Benchmark 7.039

Comply with Current State and Federal Regulations

	Indicator 7.039.001
	Regularly monitor the major state pharmacy-related laws & regulations

	Indicator 7.039.002
	Monitor the major federal laws & regulations related to drugs/pharmacy

Benchmark 7.040

Explain the Role of Professional Ethics in the Pharmacy Workplace

	Indicator 7.040.001
	Define ethics and compare/contrast ethics with law

	Indicator 7.040.002
	Define a code of ethics and explain its influence in pharmacy work

Benchmark 7.041

Explain the Importance of Professional Development

	Indicator 7.041.001
	Identify professional organization memberships

	Indicator 7.041.002
	Describe certifications available to pharmacy technicians

	Indicator 7.041.003
	Describe options for further education for pharmacy technicians

	Indicator 7.041.004
	Describe the nature and importance of training sessions

	Indicator 7.041.005
	Identify professional literature available for pharmacy technicians

	Indicator 7.041.006
	Explain the importance of keeping current with pharmaceutical advances

CTE.PHT1

Standard 8

COMMUNICATING IN THE PHARMACY SETTING

Benchmark 8.042

Demonstrate Appropriate Nonverbal Communication Skills

	Indicator 8.042.001
	Maintain a calm and controlled demeanor

	Indicator 8.042.002
	Exhibit proper posture

	Indicator 8.042.003
	Maintain eye contact

	Indicator 8.042.004
	Smile at beginning & end of conversation and at appropriate points

	Indicator 8.042.005
	Listen carefully

	Indicator 8.042.006
	Use appropriate body language

	Indicator 8.042.007
	Maintain appropriate interpersonal space

	Indicator 8.042.008
	Maintain professional standards for dress and neatness

Benchmark 8.043

Demonstrate Appropriate Verbal Communication Skills

	Indicator 8.043.001
	Use appropriate verbal communication skills

Benchmark 8.044

Maintain Patient Confidentiality in the Customer Service Environment

	Indicator 8.044.001
	Maintain patient confidentiality

Benchmark 8.045

Handle Customer Service Challenges

	Indicator 8.045.001
	Maintain eye contact, professional tone of voice, pleasant expression

	Indicator 8.045.002
	Carry on a patient-centric dialogue to achieve empathy

	Indicator 8.045.003
	Keep the conversation focused on the problem to be solved

	Indicator 8.045.004
	Work with the patient to achieve resolution

	Indicator 8.045.005
	Describe situations in which assistance is needed

CTE.PHT1

Standard 9

INCORPORATING SAFETY PROCEDURES

Benchmark 9.046

Provide a Safe, Clean, Comfortable Environment for the Client

	Indicator 9.046.001
	Provide a safe environment for the client

	Indicator 9.046.002
	Provide a clean environment for the client

	Indicator 9.046.003
	Provide a comfortable environment for the client

	Indicator 9.046.004
	Explain the legal & professional standards related to pharmacy safety

Benchmark 9.047

Identify Environmental Safety Hazards, Prevention Methods, etc.

	Indicator 9.047.001
	Identify safety hazards, prevention methods, and disaster plans

Benchmark 9.048

Demonstrate General Principles of Asepsis

	Indicator 9.048.001
	Define asepsis

	Indicator 9.048.002
	Explain when pharmacy staff handwashing is needed

	Indicator 9.048.003
	Use correct handwashing technique

	Indicator 9.048.004
	Describe the medical aseptic technique

	Indicator 9.048.005
	Explain when the aseptic technique is used in pharmacies

	Indicator 9.048.006
	Explain the primary methods of disinfection and sterilization

	Indicator 9.048.007
	Clean equipment, supplies, work areas, and client areas

Benchmark 9.049

Implement Universal Precautions and Infectious Disease Control Measure

	Indicator 9.049.001
	Explain the nature and importance of universal precautions

	Indicator 9.049.002
	Identify appropriate precautions

	Indicator 9.049.003
	Identify microorganisms that produce diseases and how they are spread

	Indicator 9.049.004
	Identify illnesses related to an infection

	Indicator 9.049.005
	Describe the conditions that promote bacterial growth and reproduction

	Indicator 9.049.006
	Demonstrate the use of universal precautions

	Indicator 9.049.007
	Describe infectious disease control measures

	Indicator 9.049.008
	Demonstrate control measures for infectious disease

Benchmark 9.050

Identify Sterilization and Sanitation Procedures

	Indicator 9.050.001
	Describe the methods of sterilization

	Indicator 9.050.002
	Identify the methods of cleaning equipment and supplies

	Indicator 9.050.003
	Describe the methods for donning and removing a gown, mask, and gloves

	Indicator 9.050.004
	Identify the methods for assisting with a sterile procedure

Benchmark 9.051

Identify Laws Concerning Infectious and Hazardous Waste

	Indicator 9.051.001
	Explain the role of OSHA in the pharmacy environment

	Indicator 9.051.002
	Identify types of information found on a material safety data sheet

	Indicator 9.051.003
	Identify federal regulations regarding infectious and hazardous waste

	Indicator 9.051.004
	Identify items that would be considered infectious or hazardous waste

	Indicator 9.051.005
	Identify procedures for the disposal of infectious or hazardous waste

Essential - Standard, benchmark, or indicator from the VDOE Standards of Learning document. In the absence of VDOE standards for a given course, content subject to testing such as AP and IB can be labeled Essential.
Expected - Standard, benchmark, or indicator added by the FCPS Program of Studies to provide a context, a bridge, or an enhancement to the Essential SBIs.
Extended - Standard, benchmark, or indicator added by the FCPS Program of Studies generally used to differentiate instruction for advanced learners (Honors/GT)