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Customer Service Team

Team Mission

Our mission is to provide customers with timely and accurate school facility, security, and transportation information in a considerate and courteous manner; to provide proactive, practical, and cost effective technological solutions via the web, telephone, and onsite visits; and to provide an integrated technology-based management system that enhances the business of maintaining, improving, and operating FCPS facilities for all Fairfax County students, staff, and residents.

About Us

The Facilities & Transportation Services Customer Service Team is the initial point of contact for the resolution of technology issues that impact the business of maintaining and operating Fairfax County Public Schools' facilities. The Customer Service Team primarily supports the computerized facilities management system, networking software, SQL database, Microsoft Office products, bus routing software, safety and security systems, and other software impacting the Facilities and Transportation Services business process.

Our goal is to provide customers with the information they need in a timely and efficient manner through the proper use of departmental technology, training, and customer support.