• Job Description
  • Tasks
  • School Supervisor
  • Central Office Initiatives
• Support Partners & Supervisors
  • Instructional Services / Curriculum Technology Specialist
  • SBTS Management Group
  • DIT - Technology Support Service Center
  • Field Services
  • Network and Systems Services
  • DIT Training Services
• Responsibilities
  • Administrative
  • Training
  • Level I Service/Repair
  • Other

Job Description

Tasks:

• Plan & implement instructional technology & training within school
• Provide curriculum integration support
• Perform level I troubleshooting & maintenance
• Maintain hardware inventory
• Serve as liaison between school & divisionwide tech resources (POC) for training, maintenance, installation & upgrade
• Additional summer assignment for 12 month SBTS to fulfill divisionwide needs
• Related duties as required & assigned
• pdf file of complete job description is available at http://www.fcps.edu/dis/OITS/sbts/geninfo/sbtsjobdescription-202.pdf

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School Supervisor:

• Principal/Program Manager:
  • Provides direction at site
  • Sets priorities at site
  • Evaluates SBTS with input from appropriate sources
  • HR Regulations:
    • Regulation 4421.5 - work hours, length of work year, and school calendar for US scale and instructional assistants http://www.fcps.edu/dis/OITS/sbts/geninfo/reg4421.pdf
    • Regulation 4440.9 - evaluation of instructional assistants and US scale personnel http://www.fcps.edu/dis/OITS/sbts/geninfo/reg4440.pdf
    • Evaluation Form - for US scale personnel http://www.fcps.edu/dis/OITS/sbts/geninfo/evalform.pdf

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Central Office Initiatives:

• SBTS Management Group - training plan, central software purchases, training issues
• DIT - Outlook issues, account management, virus protection, energy-save project, other central initiatives

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Support Partners

Instructional Services Department/Curriculum Technology Specialist (HS, MS, ES)
Dr. Rosanne Winter, Director

• Provides curriculum specific technology training/ staff development opportunities
• Provides curriculum specific technology training
• Provides hardware and software information and support
• Shares with SBTS Management in the planning of level meetings
• Serves as a curriculum consultant for principals/program managers and SBTS
• Advocates for SBTS on central committees
• Main Web Page: http://www.fcps.edu/DIS/index.htm
• Other Websites:
  • HS - http://www.fcps.edu/DIS/OHSICS/hstech/index.htm
  • MS - http://www.fcps.edu/DIS/OMSI/technology/index.html
  • ES - http://www.fcps.edu/DIS/OEIAS/tech/index.htm
  • Intranet: http://fcpsnet.fcps.edu/is/ (links to grade level pages, instructional technology services, and software database)
  • Software Database - -maintained by IPAM (Instructional Product Assessment and Management)
    • http://fcpsnet.fcps.edu/is/oits/ipam/dblogin.htm
    • click on “Administrator”
    • log in - your first and last name
    • password - sbts
    • Contact: Chris Mystkowski

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SBTS Management Group
Kathy Manley, Coordinator
http://www.fcps.edu/dis/OITS/smg/index.htm

• Develop and maintain a strong cadre of School Based Technology Specialists (SBTS)
• Provide School-Based Technology Support
• Assist schools in developing annual Technology Training plans
• Streamline all SBTS procedures
• Tech Central web site (sbts information center) http://www.fcps.edu/DIS/OITS/sbts/

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DIT (Department of Information Technology)
TSSC - /Technology Support Service Center
http://fcpsdbnet.fcps.edu/tssc/

• The Call Center provides phone, e-mail, fax, walk-up and limited on-site software support to all FCPS schools and offices. Once a call is received at the Call Center, the staff will resolve, refer, track or escalate that request in accordance with agreed upon business rules and service level agreements. If the call is not solved on first contact, then the Call Center will track the call until its completion.
• TSSpec - The Technology Support Specialists (TSSpecs) provide on-site software support by rotating through their assigned grouping of schools on a regular basis. Each school and site determines the priority of what is done by the TSSpec at each site. A school or site technology point-of-contact works with the Technology Support Specialists in determining the priority of work to be done. Some examples of what the Technology Support Specialists do: troubleshoot problems with desktop operating systems and applications, assist with software upgrades, install network printers, and diagnose networking issues.

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Field Services
http://fcpsnet/it/iti-fs/index.htm

• The Department of Information Technology, Field Services, is responsible for the installation, maintenance, and repair of information technology infrastructure hardware for all FCPS sites. This includes computers, networks, telecommunications, life safety, and consumer electronics equipment. Our commitment to our customer is to ensure consistent system availability and minimal downtime.

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Network and Systems Services
http://fcpsnet.fcps.edu/it/iti-ns/index.htm

• The Network and Systems Services (NSS) Section is the primary provider of enterprise network engineering, infrastructure analysis, telecommunications, technology installations and systems software services and support for members of the Fairfax County Public Schools (FCPS) community. NSS is known for integrating and delivering various enterprise-wide systems and technology services that control the design and operation of the WAN, manage the design and implementation of networks in the schools, design and implementation of telephone systems, network and systems software engineering support and other key services including email, and internet access. During the summer of 2000 a desktop management group was formed to oversee the image process and provide guidelines for desktop management in FCPS.

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DIT Training Services
http://www.fcps.edu/MTS/TrainingServices/index.htm

• IT Training Services, located at Wilton Woods Center, provides instructor-lead, hands-on technology training for FCPS personnel. All courses are for Windows computers and are held Monday-Friday during business hours (8:30 a.m.-4:30 p.m.). A variety of classes are offered featuring database, media design, web page design, server administration, and Microsoft Outlook applications. Each participant receives a training manual with related data files and a certificate of completion.
• Additional DIT Training information at http://fcpsnet.fcps.edu/it/train.htm

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Responsibilities

Administrative (reference School Based Technology Specialist Web Page: http://www.fcps.edu/dis/OITS/sbts)

• Serve as Technology Leader for School
  • Communicate regularly with administration, faculty, staff
  • Present tech updates, highlight tech successes
  • Work with technology committee to communicate and plan as appropriate
  • Attend team/staff meetings
• ACIS - Automated Computer Inventory System
• Accounts Website
• New Installations
• Ordering hardware
• Ordering software
• Outlook Folder Moderator (School Based Technology Specialist may or may not be folder moderator)
• Password Change for Outlook Accounts
• Quintus
• Remote Access Accounts
• Site Net (work orders)

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Training (reference School Based Technology Specialist Web Page: http://www.fcps.edu/dis/OITS/sbts)

• Training Plan
• TSIP
• FCPS 24-7 (Blackboard)
• Additional training as required outside of training plan
• Model lessons and co-teach

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Level I Service / Repair (reference School Based Technology Specialist Web Page: http://www.fcps.edu/dis/OITS/sbts)

• Complete job desctiption, including level I tasks, is available at http://www.fcps.edu/DIS/OITS/sbts/geninfo/sbtsjobdescription-202.pdf

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Other

• Lab organization / maintenance
• Software organization / support disks
• Lab calendar / schedule
• Web curator (not required as part of job description); Curators and Web Publishing page
  http://fcpsnet.fcps.edu/ocr/curator/index.htm

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